Effective Date: April 21, 2026 | Last Updated: April 21, 2026
These Terms of Service ("Terms") govern your access to and use of the Hauldex platform and services (the "Service") operated by Hauldex LLC ("Hauldex," "we," "us," or "our"). By creating an account, accepting an invitation, or using the Hauldex Driver mobile application, you agree to be bound by these Terms.
Hauldex provides a fleet and load management platform for small trucking carriers and owner-operators. The Service includes a dispatcher web application, a driver mobile application, automated load status tracking, electronic bill of lading generation, and related operational tools. Hauldex is not an Electronic Logging Device (ELD) under 49 CFR Part 395, does not record hours of service, and does not satisfy FMCSA ELD compliance requirements.
Account Holders. Carrier account holders ("Account Holders") must be at least 18 years old and operating a lawful commercial motor carrier business. The Account Holder is the entity responsible for the account and agrees to these Terms on behalf of all users it authorizes to access the Service.
Authorized Users. Dispatchers, drivers, and other personnel who accept an invitation from an Account Holder (each an "Authorized User") agree to these Terms by accepting their invitation, logging into the Hauldex Dispatcher App, or using the Hauldex Driver mobile application. Authorized Users must be at least 18 years old.
Account Holder Responsibility. The Account Holder is responsible for: (a) maintaining the confidentiality of all account credentials within its organization; (b) all activity under its account and any Authorized User accounts it provisions; (c) ensuring its Authorized Users comply with these Terms; and (d) promptly notifying us at admin@hauldex.com of any suspected unauthorized access.
You agree not to:
Driver Safety. The Hauldex Driver mobile application is designed to reduce in-cab interaction through automated geofence-based status updates. Drivers must comply with all applicable distracted-driving laws and carrier safety policies. Do not interact with the Service while operating a commercial motor vehicle except through hands-free or voice interfaces permitted by law. Account Holders are responsible for ensuring their drivers operate the Service safely.
Carrier Compliance. Account Holders are solely responsible for their own compliance with FMCSA, DOT, state, and local motor carrier regulations, including hours-of-service recording, driver qualification files, vehicle inspections, and any required electronic logging. The Service provides operational tools and data; it does not certify or verify regulatory compliance. Hauldex is not an ELD and is not a substitute for one.
Bill of Lading and Document Accuracy. Account Holders are solely responsible for the accuracy, completeness, and legal sufficiency of any bill of lading, invoice, compliance document, or other record generated through the Service. Hauldex provides templates and generation tools; it does not verify the legal sufficiency of generated documents for any specific shipment, jurisdiction, or commodity.
By creating an account or becoming an Authorized User, you consent to receive transactional SMS and email messages from Hauldex relating to your account, load assignments, and operational status. Message recipients, opt-out instructions (reply STOP to unsubscribe from SMS; reply HELP for assistance), and message frequency are described in our Privacy Policy. Message and data rates may apply. Hauldex does not send marketing SMS.
Third-Party Contacts. Account Holders often enter contact information for freight brokers or other third parties (for example, from rate confirmation documents) in order to configure load notifications. By entering such information, the Account Holder represents and warrants that (a) it has an existing business relationship with the third party sufficient to support transactional communications about the relevant load, and (b) it has the authority to provide such contact information to Hauldex for this purpose. The Account Holder agrees to indemnify Hauldex from claims arising out of notifications sent to third-party contacts it provides, including any claims under the Telephone Consumer Protection Act or analogous state laws.
Paid subscriptions are billed in advance on a recurring basis through Stripe. Subscription fees are non-refundable except where required by law. You may cancel your subscription at any time from your account settings; cancellation takes effect at the end of the current billing period. We may change pricing on 30 days' notice to the email address on file.
Your Rights in Customer Data. You retain all rights to the load, freight, and operational data you submit to the Service ("Customer Data"). You grant Hauldex a limited, non-exclusive license to process Customer Data solely as necessary to operate and maintain the Service.
No Training on Customer Documents. Hauldex does not train machine learning or artificial intelligence models on your Customer Data or on documents you upload to the Service.
Sub-Processors and OCR. We use third-party service providers — including Google for optical character recognition of rate confirmation documents — to deliver the Service. A current list of sub-processors is maintained in our Privacy Policy.
Aggregated and De-Identified Data. We may create aggregated and de-identified data derived from Customer Data for purposes such as platform analytics, service improvement, benchmarking, and published industry insights. "Aggregated and de-identified" means data from which all direct identifiers — including names, company names, DOT and MC numbers, addresses, phone numbers and email addresses, broker and shipper identifiers, and load-specific identifiers — have been permanently removed, and which cannot reasonably be used, alone or in combination with other data, to identify an individual Account Holder, Authorized User, driver, broker, shipper, or load. Once data has been aggregated and de-identified in accordance with this section, it is no longer Customer Data and may be used and disclosed by Hauldex for any lawful business purpose.
No Sale of Data. We do not sell Customer Data.
We strive for high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, upgrades, or reasons outside our control. We are not liable for loss arising from Service interruptions, GPS data delays, geofence trigger delays, or notification delivery failures.
The Service, including all software, designs, trademarks, and documentation, is the property of Hauldex LLC and is protected by copyright, trademark, and other intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service for your internal business operations only.
We may suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms or engage in conduct that we determine, in our sole discretion, to be harmful to the Service, its users, or third parties. Upon termination, your right to access the Service ceases immediately. You may export or request deletion of your data as described in the Privacy Policy.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. HAULDEX DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT GPS LOCATION DATA, GEOFENCE TRIGGERS, OR NOTIFICATIONS WILL BE DELIVERED WITHOUT DELAY. HAULDEX IS NOT AN ELD AND MAKES NO REPRESENTATIONS REGARDING FMCSA HOURS-OF-SERVICE COMPLIANCE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAULDEX AND ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold harmless Hauldex from any claims, damages, or expenses arising from your use of the Service, your Customer Data, your violation of these Terms, or notifications sent to third-party contacts you provide.
Informal Resolution. Before filing any formal claim, you agree to first attempt to resolve the dispute informally by contacting admin@hauldex.com. We will attempt to resolve the dispute within 60 days of receipt.
Binding Arbitration. Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in Iowa or via remote proceedings. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.
Class Action Waiver. You and Hauldex each agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
Small Claims Carve-Out. Either party may bring an individual claim in small claims court instead of arbitration if the claim qualifies and remains in that court.
These Terms are governed by the laws of the State of Iowa, without regard to its conflict of laws principles. Subject to Section 14, any dispute not subject to arbitration shall be resolved in the state or federal courts located in Iowa, and you consent to the exclusive jurisdiction of such courts.
Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, labor disputes, internet or telecommunications failures, or acts of government.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.
Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.
Waiver. No waiver of any provision is a waiver of any other provision or of a subsequent breach.
Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Hauldex regarding the Service and supersede all prior agreements.
Notices. Notices to you will be sent to the email address on file for your account. Notices to Hauldex should be sent to admin@hauldex.com.
We may update these Terms from time to time. We will notify account holders of material changes via email. Continued use of the Service after changes constitutes acceptance of the updated Terms. The current version is always available at hauldex.com/terms.