Hauldex SMS Program
How Hauldex uses text messaging, who receives it, and how to opt out.
Hauldex operates this messaging program and is the sender of every text. Hauldex sends transactional load-status text messages only — pickup and delivery updates for freight managed in the Hauldex platform. Every message is generated by Hauldex from a fixed template; carriers using Hauldex choose which load contacts receive updates but cannot edit the message content. We never send marketing or promotional texts, and we do not share mobile information with third parties for promotional or marketing purposes.
Who receives texts, and how often
- Carrier dispatchers — pickup and delivery alerts, plus occasional GPS-tracking alerts, for their own loads. Frequency varies with load activity.
- Freight brokers — up to 2 messages per load (at pickup and at delivery), for loads they have tendered to a carrier that uses Hauldex.
How consent is obtained
Consent is recipient-initiated. When a carrier adds a broker or dispatcher number in Hauldex, Hauldex sends that number a one-time opt-in request that identifies Hauldex, states the purpose, and asks the recipient to reply YES to receive load-status texts or STOP to decline. Hauldex sends no load-status message to a number unless and until the recipient replies YES.
- Dispatchers — the carrier enables SMS for their own number in Hauldex; that number receives the same one-time opt-in request and must reply YES to start.
- Brokers — the carrier adds the broker’s number at load booking; Hauldex texts the broker the one-time opt-in request, and load updates begin only after the broker replies YES. Hauldex records a dated consent record for every number.
What the carrier sees when adding a number
By enabling SMS, I confirm I have a business relationship with each broker or dispatcher number I add and permission to send it a one-time opt-in request. Hauldex texts each number an opt-in request; it receives automated load-status texts (pickup & delivery) only after it replies YES, and every message includes a STOP opt-out. Reply STOP to opt out, HELP for help. Transactional only. Msg & data rates may apply.
The opt-in flow
The carrier adds a broker or dispatcher number in the Hauldex app; Hauldex then texts that number a one-time opt-in request, and the recipient replies YES to start receiving load updates. No load-status texts are sent before they reply YES, and a reply of STOP at any time opts them out.
Opting out & help
Reply STOP to any Hauldex text to stop all messages. Reply HELP for assistance. Reply START to opt back in. Message and data rates may apply; message frequency varies by load activity.
Privacy
We do not share mobile information with third parties for promotional or marketing purposes. For how we handle your data generally, see our Privacy Policy. Consent and opt-out records are retained as long as needed to honor your choices.